Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of CHEEKI BREEKI

CHEEKI BREEKI

November 4, 2025

5  out of  5
rating by CHEEKI BREEKI
"They handled everything fast and efficiently with no fuss."
Profile photo of Terri Sue Mach

Terri Sue Mach

October 31, 2025

5  out of  5
rating by Terri Sue Mach
"We highly recommend Zach Coffey and his Team at State Farm Insurance in Morristown TN👍👍 We recently had some questions about rental car insurance, and Desiree was extremely Knowledgeable and very helpful. They are always a pleasure to deal with! We insure our home and automobiles With Zach and his great team at State Farm. Terri Sue and Rudy"
We responded:
"Terri, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Zach"
Profile photo of Cole Vdog37

Cole Vdog37

October 30, 2025

5  out of  5
rating by Cole Vdog37
"Desiree is always so cheerful. She ALWAYS calls back when she says she will & follows up so well. Rare in today's world. Great agency to work with."
Profile photo of Kellie Pressley

Kellie Pressley

October 28, 2025

5  out of  5
rating by Kellie Pressley
"Desiree and Caitlyn have been awesome! They are super helpful and are always so pleasant. If they don’t know the answer to something. They’ll find out and call you right back. Couldn’t ask for nicer folks!"
We responded:
"Thanks for the review. The team does a great job at taking care of our customers here!"
Profile photo of Alex Cope

Alex Cope

October 23, 2025

5  out of  5
rating by Alex Cope
"Never has a problem with this provider, and Desiree has always been helpful when resolving issues."
We responded:
"Desiree is amazing at her job. Glad she could help you out Alex!"
Profile photo of Angela Crayne

Angela Crayne

October 22, 2025

5  out of  5
rating by Angela Crayne
"Both Desiree & Cheyenne ar very professional & informative anytime I have any questions about my policy. Worked hard to get me the best coverages possible. Would highly recommend! Best agent in town!"
We responded:
"Desiree and Cheyenne are phenomenal at what they do. Glad they were able to help you out!"
Profile photo of Juventino campos

Juventino campos

October 3, 2025

5  out of  5
rating by Juventino campos
"Caitlyn was awesome made the process easy and great deals"
We responded:
"Thanks Juventino for the review. Caitlyn does a great job!"
Profile photo of Benjamin Halley

Benjamin Halley

October 1, 2025

5  out of  5
rating by Benjamin Halley
"Great team and better leadership! This is the best agency around"
We responded:
"Thanks for the review Ben. Glad to call you a friend and fellow agent!"
Profile photo of Seth Gardner

Seth Gardner

October 1, 2025

5  out of  5
rating by Seth Gardner
"Zach is such a great agent. I really appreciate the time he takes to explain what State Farm offers and how he could help me!"
We responded:
"Thanks for the great review Seth! We do our best at making insurance easy to understand and simple!"
Profile photo of Joe Sarrio

Joe Sarrio

September 29, 2025

5  out of  5
rating by Joe Sarrio
"Zach and his team go above and beyond to make sure they are meeting your needs. They take the time to make sure you understand. They really do care about their customers… highly recommend this office."
We responded:
"Thanks Joe for the great review!"
Profile photo of Tim Shaw

Tim Shaw

September 29, 2025

5  out of  5
rating by Tim Shaw
"Zach and his staff go way above to make sure you get the right coverage in place for your home and auto. I highly recommend this office!"
We responded:
"Thanks Tim for the great review!"
Profile photo of Mattea Gorman

Mattea Gorman

September 5, 2025

5  out of  5
rating by Mattea Gorman
"Desiree is so friendly and very helpful! She made everything super simple and quick. 10/10 would recommend using them for any insurance needs!"
We responded:
"Desiree does a phenomenal job with our customers! Our agency is so thankful for her!"
Profile photo of Pat Cureton

Pat Cureton

August 22, 2025

5  out of  5
rating by Pat Cureton
"Desiree was awesome helping me update our car insurance. She was friendly and Extremely competent in handling the situation. We have been very happy with everyone and Zach’s office!"
We responded:
"Thanks for the review Pat! Desiree does an excellent job and makes it seems easy! Wish I was as good! "
Profile photo of Raymond Vaughn

Raymond Vaughn

August 21, 2025

5  out of  5
rating by Raymond Vaughn
"Caitlyn was great"
We responded:
"Thanks for the review Raymond and welcome to Zach Coffey State Farm!"
Profile photo of Jenna Osteen

Jenna Osteen

August 21, 2025

5  out of  5
rating by Jenna Osteen
"This group worked hard to get a quote that was right for me. 🥰"
We responded:
"Thanks for the amazing review! My agency is glad we could earn your business to State Farm!"
Profile photo of Chris Hylton

Chris Hylton

August 21, 2025

5  out of  5
rating by Chris Hylton
"Desiree is very helpful and always nice and professional. Everyone at this office have always been great to me!"
We responded:
"Thanks Chris. My agency is blessed with an amazing staff!"
Profile photo of Johnny Cab

Johnny Cab

August 18, 2025

5  out of  5
rating by Johnny Cab
"Cheyenne was outstanding, professional and went the extra mile to deliver an excellent service to better my current situation. Thanks y’all for hiring truly dedicated employees."
We responded:
"Cheyenne does a phenomenal job! Glad she was able to help you out!"
Profile photo of Ann Blair

Ann Blair

August 14, 2025

5  out of  5
rating by Ann Blair
"Love this office and the care they provide for my family! Desiree was a great help with what I needed today!"
We responded:
"Thanks Ann! Customer service is one of our cornerstones at our agency and my agency is blessed with amazing staff!"
Profile photo of robin goins

robin goins

August 13, 2025

5  out of  5
rating by robin goins
"Zach has been a huge help he has stayed in contact with me for several years in hopes of saving me money on my car insurance. I recently received a text trying again and he was finally able to get me a better quote than what I currently had!! The best part was we were able to do it all through text which was super helpful considering my job is 7:30-5 Monday-Friday makes it really hard to be on the phone. So thank you so very much!!!!"
We responded:
"Thanks Robin. You were so easy to work with and super polite. I am glad we were able to save you money on your car insurance and look forward to starting the life insurance in the near future. Glad to finally have you as a customer at our office!"
Profile photo of Tyler Brock

Tyler Brock

August 12, 2025

5  out of  5
rating by Tyler Brock
"Very smooth process. Desiree’s attention to detail and help along the way has been greatly appreciated."
We responded:
"Thanks Tyler! Desiree does a great job here and glad she was able to get everything handled for you!"
Profile photo of Steven Olvera

Steven Olvera

August 8, 2025

5  out of  5
rating by Steven Olvera
"Caitlyn was great on switching me to state farm and getting me to know the rates when they changed and was also very helpful on answering any questions I had!"
We responded:
"Hey Steve, Thanks for the review. Caitlyn does a great job up here and I am glad we were able to get you auto, life, and renters insurance here cheaper than what you were paying for the auto! Glad to have you at our office!"
Profile photo of Gabriella Adams

Gabriella Adams

July 29, 2025

5  out of  5
rating by Gabriella Adams
"Zach's office has saved me, and my mom save so much money, desiree is always so cheerful and helpful."
We responded:
"Thank you for the review! I am glad you helped your sister out! haha"
Profile photo of Kim Goodman

Kim Goodman

July 14, 2025

5  out of  5
rating by Kim Goodman
"Desiree is awesome!! She was so helpful when I had to take care of my Mom’s insurance while she was in the hospital!!! I highly recommend this place!!"
We responded:
"Thanks for the review Kim. Desiree goes above and beyond with her customer service."
Profile photo of Emma Shipley

Emma Shipley

July 11, 2025

5  out of  5
rating by Emma Shipley
"Cheyenne was amazing with helping me switch to State Farm and answered all my questions."
We responded:
"Thanks for the review Emma and for switching to State Farm. I am glad Cheyenne was able to get you started with auto and life insurance while still saving you money."
Profile photo of Veronica Galvan-Silva

Veronica Galvan-Silva

July 11, 2025

5  out of  5
rating by Veronica Galvan-Silva
"I have been with them several years. I have all my insured items bundled together which is so convenient. Everyone is very helpful, respectful, and always doing anything to help me with anything I need. Very flexible and convenient with communication methods as well. I’m very pleased!"
We responded:
"Thanks for the review Veronica. I am also shocked you haven't left us a review before with how long you have been with our office! haha"