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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Johnny Cab

August 18, 2025

5  out of  5
rating by Johnny Cab
"Cheyenne was outstanding, professional and went the extra mile to deliver an excellent service to better my current situation. Thanks y’all for hiring truly dedicated employees."
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Ann Blair

August 14, 2025

5  out of  5
rating by Ann Blair
"Love this office and the care they provide for my family! Desiree was a great help with what I needed today!"
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robin goins

August 13, 2025

5  out of  5
rating by robin goins
"Zach has been a huge help he has stayed in contact with me for several years in hopes of saving me money on my car insurance. I recently received a text trying again and he was finally able to get me a better quote than what I currently had!! The best part was we were able to do it all through text which was super helpful considering my job is 7:30-5 Monday-Friday makes it really hard to be on the phone. So thank you so very much!!!!"
We responded:
"Thanks Robin. You were so easy to work with and super polite. I am glad we were able to save you money on your car insurance and look forward to starting the life insurance in the near future. Glad to finally have you as a customer at our office!"
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Tyler Brock

August 12, 2025

5  out of  5
rating by Tyler Brock
"Very smooth process. Desiree’s attention to detail and help along the way has been greatly appreciated."
We responded:
"Thanks Tyler! Desiree does a great job here and glad she was able to get everything handled for you!"
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Steven Olvera

August 8, 2025

5  out of  5
rating by Steven Olvera
"Caitlyn was great on switching me to state farm and getting me to know the rates when they changed and was also very helpful on answering any questions I had!"
We responded:
"Hey Steve, Thanks for the review. Caitlyn does a great job up here and I am glad we were able to get you auto, life, and renters insurance here cheaper than what you were paying for the auto! Glad to have you at our office!"
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Gabriella Adams

July 29, 2025

5  out of  5
rating by Gabriella Adams
"Zach's office has saved me, and my mom save so much money, desiree is always so cheerful and helpful."
We responded:
"Thank you for the review! I am glad you helped your sister out! haha"
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Kim Goodman

July 14, 2025

5  out of  5
rating by Kim Goodman
"Desiree is awesome!! She was so helpful when I had to take care of my Mom’s insurance while she was in the hospital!!! I highly recommend this place!!"
We responded:
"Thanks for the review Kim. Desiree goes above and beyond with her customer service."
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Emma Shipley

July 11, 2025

5  out of  5
rating by Emma Shipley
"Cheyenne was amazing with helping me switch to State Farm and answered all my questions."
We responded:
"Thanks for the review Emma and for switching to State Farm. I am glad Cheyenne was able to get you started with auto and life insurance while still saving you money."
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Veronica Galvan-Silva

July 11, 2025

5  out of  5
rating by Veronica Galvan-Silva
"I have been with them several years. I have all my insured items bundled together which is so convenient. Everyone is very helpful, respectful, and always doing anything to help me with anything I need. Very flexible and convenient with communication methods as well. I’m very pleased!"
We responded:
"Thanks for the review Veronica. I am also shocked you haven't left us a review before with how long you have been with our office! haha"
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Rebecca Follenius

June 29, 2025

5  out of  5
rating by Rebecca Follenius
"I have been with State Farm for many years and have always received awesome service. I moved to TN 3 years ago and Desiree has always been awesome with helping me with anything I need done or any information I request. She is always so kind and there is a smile in her voice. Her Customer Service is Tops!"
We responded:
"Hey Rebecca, Thanks for the review. Desiree is one of the best and I am so glad she was able to help you. "
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Hayley Samples

June 26, 2025

5  out of  5
rating by Hayley Samples
"Such a helpful group! They always go above and beyond and take care of their clients with grace. I couldn’t imagine being with any other company. If you’re looking for coverage and safeguarding look no further than Mr. Coffey and his wonderful associates."
We responded:
"Thank you Hayley! Caitlyn, Cheyenne, and Desiree are the best around and I am glad that you put your trust in my office for your insurance needs! Thanks again!"
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Tammy Fields

June 20, 2025

5  out of  5
rating by Tammy Fields
"As always great service, fast easy and with a friendly and caring voice!"
We responded:
"Thank you Tammy. My team does an excellent job of taking care of our customers!"
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LMC

June 20, 2025

5  out of  5
rating by LMC
"Zach Coffey is amazing! He lowered my car insurance and is extremely responsive to my requests. He’s friendly, kind, professional and an authentic person which is truly refreshing in today’s world. I highly recommend him and his staff! Desiree is fast and efficient and super helpful :)"
We responded:
"Hey Laura, I appreciate the kind words and for the review. Thank you for allowing my agency the chance to earn your business here!"
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DJ Judy

June 18, 2025

5  out of  5
rating by DJ Judy
"Cheyenne was a huge help setting up my new auto insurance."
We responded:
"Cheyenne is one of the best! So glad she was able to assist you in starting up the auto insurance. Cheyenne also loves referrals so please be sure to send those for a small reward! Thanks for the review DJ!"
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Rachel Mitchell

June 9, 2025

5  out of  5
rating by Rachel Mitchell
"Desiree was wonderful. She had my insurance updated in less than 30 minutes. We’ve been loyal customers for many years!"
We responded:
"Thanks for the review Rachel! Glad Desiree was able to assist you!"
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Elizabeth Langston

June 4, 2025

5  out of  5
rating by Elizabeth Langston
"Desiree did an amazing job getting me a quick quote on trading a vehicle out on my insurance. Love my Zach Coffey State Farm family."
We responded:
"Thanks Elizabeth. I am blessed with an amazing team!"
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Alondra Aguilar

May 27, 2025

5  out of  5
rating by Alondra Aguilar
"Desiree is always so kind and helpful!"
We responded:
"Desiree does a great job! Blessed to have her on our team!"
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ashley johnson

May 22, 2025

5  out of  5
rating by ashley johnson
"Zach Coffey State Farm continued to be a great company to work with. Desiree is always helpful and friendly. She is able to always answer my questions and provide me with all the information I need! They are great to work with!"
We responded:
"Ashley, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Zach"
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Linzee McCollum

May 22, 2025

5  out of  5
rating by Linzee McCollum
"I have been with State Farm for a very long time and the Zach Coffey office has been the most helpful office I have ever dealt with! They go above and beyond to ensure you have the right coverage and if you ever need to use it, they handle most everything for you! I had an incident with my vehicle and they had a tow truck, tire company, and rental set up within an hour!! I was amazed! Desiree is always a pleasure to work with- from claims to assisting with something as simple as finding a VIN number!"
We responded:
"Thanks Linzee! We are blessed to have you as a customer of our agency!"
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Chris&Kelly Workz

May 21, 2025

5  out of  5
rating by Chris&Kelly Workz
"Zach Coffey’s office has been a great experience to work with and excellent customer service! I love that there is an actual person that answers the phone quickly and not an automated service. It’s small things like this that are getting harder to find these days. I highly recommend this office! I was unexpectedly stranded and had to have my vehicle towed. The next day I called their office and explained the situation and without hesitation, Desiree, looked into my policy and saw that we had emergency road side assistance and was covered. She immediately cut us a reimbursement check. She made an unpleasant situation less stressful."
We responded:
"I am sorry that happened but so thankful that my office was able to resolve the issue! We try to keep insurance simple and help when we can!"
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connor simms

May 19, 2025

5  out of  5
rating by connor simms
"Desireé was very nice and is always very helpful with my insurance needs."
We responded:
"Thanks Conner! "
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Kristin Tackett

May 15, 2025

5  out of  5
rating by Kristin Tackett
"Caitlyn was great and helped me get switched to a much more affordable policy than the one I was paying with another company. I also like the convenience of being able to message with questions etc."
We responded:
"Thank you Kristin for the amazing review! Caitlyn does a phenomenal job helping out customers and I am glad you were able to save money! Our office looks forward to serving you with all of your insurance needs!"
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Angel Vineyad

May 15, 2025

5  out of  5
rating by Angel Vineyad
"Desiree is the sweetest lady. Very polite and had my issue solved within minutes. I just switched to this company and it has already been such a pleasant experience. I've been extremely satisfied with there customer service ❤️"
We responded:
"Desiree does a great job with our customers. Great asset for our team!"
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Hailey Bales

May 15, 2025

5  out of  5
rating by Hailey Bales
"Has always been good to me! Thanks!"
We responded:
"Thank you Hailey!"
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Susan Somkin

May 15, 2025

5  out of  5
rating by Susan Somkin
"They work hard to get all your needs covered. Always pleasant. It’s nice to talk to a real person . Great service."
We responded:
"Thank you Susan!"