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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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K S

November 25, 2025

5  out of  5
rating by K S
"Zach Coffey and his team are totally awesome! They are always there to help. They really care about our insurance needs and are always giving the best service possible."
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bonnie bailey

November 20, 2025

5  out of  5
rating by bonnie bailey
"The young lady that sold me my policy was Caitlyn. She was very personable, well informed, and very helpful. Zach, you need to give her a lot of coffee money!!!!!!"
We responded:
"Caitlyn is the best. Welcome to the Zach Coffey State Farm family! Glad we were able to save you some serious money on your insurance!"
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Jay Morena (Shamans Dream)

November 20, 2025

5  out of  5
rating by Jay Morena (Shamans Dream)
"Thank you Cheyenne for the great service and also saving me some $ on my Auto and Home Insurance! You made the process painless and a pleasure. Highly recommend the folks over at Zach Coffey - State Farm!"
We responded:
"Thanks Jay for the amazing review. So glad Cheyenne was able to help you and save you some serious money! "
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autumn hranek

November 19, 2025

5  out of  5
rating by autumn hranek
"Desiree was extremely helpful in getting the order in to have my windshield replaced."
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Stephanie

November 14, 2025

5  out of  5
rating by Stephanie
"Zach Coffey and his In store team is absolutely amazing."
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CHEEKI BREEKI

November 4, 2025

5  out of  5
rating by CHEEKI BREEKI
"They handled everything fast and efficiently with no fuss."
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Terri Sue Mach

October 31, 2025

5  out of  5
rating by Terri Sue Mach
"We highly recommend Zach Coffey and his Team at State Farm Insurance in Morristown TN👍👍 We recently had some questions about rental car insurance, and Desiree was extremely Knowledgeable and very helpful. They are always a pleasure to deal with! We insure our home and automobiles With Zach and his great team at State Farm. Terri Sue and Rudy"
We responded:
"Terri, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Zach"
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Cole Vdog37

October 30, 2025

5  out of  5
rating by Cole Vdog37
"Desiree is always so cheerful. She ALWAYS calls back when she says she will & follows up so well. Rare in today's world. Great agency to work with."
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Kellie Pressley

October 28, 2025

5  out of  5
rating by Kellie Pressley
"Desiree and Caitlyn have been awesome! They are super helpful and are always so pleasant. If they don’t know the answer to something. They’ll find out and call you right back. Couldn’t ask for nicer folks!"
We responded:
"Thanks for the review. The team does a great job at taking care of our customers here!"
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Alex Cope

October 23, 2025

5  out of  5
rating by Alex Cope
"Never has a problem with this provider, and Desiree has always been helpful when resolving issues."
We responded:
"Desiree is amazing at her job. Glad she could help you out Alex!"
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Angela Crayne

October 22, 2025

5  out of  5
rating by Angela Crayne
"Both Desiree & Cheyenne ar very professional & informative anytime I have any questions about my policy. Worked hard to get me the best coverages possible. Would highly recommend! Best agent in town!"
We responded:
"Desiree and Cheyenne are phenomenal at what they do. Glad they were able to help you out!"
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Juventino campos

October 3, 2025

5  out of  5
rating by Juventino campos
"Caitlyn was awesome made the process easy and great deals"
We responded:
"Thanks Juventino for the review. Caitlyn does a great job!"
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Benjamin Halley

October 1, 2025

5  out of  5
rating by Benjamin Halley
"Great team and better leadership! This is the best agency around"
We responded:
"Thanks for the review Ben. Glad to call you a friend and fellow agent!"
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Seth Gardner

October 1, 2025

5  out of  5
rating by Seth Gardner
"Zach is such a great agent. I really appreciate the time he takes to explain what State Farm offers and how he could help me!"
We responded:
"Thanks for the great review Seth! We do our best at making insurance easy to understand and simple!"
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Joe Sarrio

September 29, 2025

5  out of  5
rating by Joe Sarrio
"Zach and his team go above and beyond to make sure they are meeting your needs. They take the time to make sure you understand. They really do care about their customers… highly recommend this office."
We responded:
"Thanks Joe for the great review!"
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Tim Shaw

September 29, 2025

5  out of  5
rating by Tim Shaw
"Zach and his staff go way above to make sure you get the right coverage in place for your home and auto. I highly recommend this office!"
We responded:
"Thanks Tim for the great review!"
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Mattea Gorman

September 5, 2025

5  out of  5
rating by Mattea Gorman
"Desiree is so friendly and very helpful! She made everything super simple and quick. 10/10 would recommend using them for any insurance needs!"
We responded:
"Desiree does a phenomenal job with our customers! Our agency is so thankful for her!"
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Pat Cureton

August 22, 2025

5  out of  5
rating by Pat Cureton
"Desiree was awesome helping me update our car insurance. She was friendly and Extremely competent in handling the situation. We have been very happy with everyone and Zach’s office!"
We responded:
"Thanks for the review Pat! Desiree does an excellent job and makes it seems easy! Wish I was as good! "
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Raymond Vaughn

August 21, 2025

5  out of  5
rating by Raymond Vaughn
"Caitlyn was great"
We responded:
"Thanks for the review Raymond and welcome to Zach Coffey State Farm!"
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Jenna Osteen

August 21, 2025

5  out of  5
rating by Jenna Osteen
"This group worked hard to get a quote that was right for me. 🥰"
We responded:
"Thanks for the amazing review! My agency is glad we could earn your business to State Farm!"
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Chris Hylton

August 21, 2025

5  out of  5
rating by Chris Hylton
"Desiree is very helpful and always nice and professional. Everyone at this office have always been great to me!"
We responded:
"Thanks Chris. My agency is blessed with an amazing staff!"
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Johnny Cab

August 18, 2025

5  out of  5
rating by Johnny Cab
"Cheyenne was outstanding, professional and went the extra mile to deliver an excellent service to better my current situation. Thanks y’all for hiring truly dedicated employees."
We responded:
"Cheyenne does a phenomenal job! Glad she was able to help you out!"
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Ann Blair

August 14, 2025

5  out of  5
rating by Ann Blair
"Love this office and the care they provide for my family! Desiree was a great help with what I needed today!"
We responded:
"Thanks Ann! Customer service is one of our cornerstones at our agency and my agency is blessed with amazing staff!"
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robin goins

August 13, 2025

5  out of  5
rating by robin goins
"Zach has been a huge help he has stayed in contact with me for several years in hopes of saving me money on my car insurance. I recently received a text trying again and he was finally able to get me a better quote than what I currently had!! The best part was we were able to do it all through text which was super helpful considering my job is 7:30-5 Monday-Friday makes it really hard to be on the phone. So thank you so very much!!!!"
We responded:
"Thanks Robin. You were so easy to work with and super polite. I am glad we were able to save you money on your car insurance and look forward to starting the life insurance in the near future. Glad to finally have you as a customer at our office!"
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Tyler Brock

August 12, 2025

5  out of  5
rating by Tyler Brock
"Very smooth process. Desiree’s attention to detail and help along the way has been greatly appreciated."
We responded:
"Thanks Tyler! Desiree does a great job here and glad she was able to get everything handled for you!"